Frequently asked questions

Is shipping really free?
Yes — every order ships free anywhere in Australia, with no minimum spend.

How long will my order take?
Orders are dispatched within 1–3 business days. Delivery is typically 3–8 business days to metro areas and 7–14 to regional areas.

How do I track my order?
Use the tracking number in your shipping email on our Track Your Order page.

What payment methods can I use?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Afterpay and Klarna.

Can I return an item?
Yes — you have 30 days to return unused items in their original condition. See our Returns & Refunds page.

How do I contact you?
Email cs@picko.com.au and we will reply within one business day.